External transparency begins with internal transparency. Clarity's consultation process assists organizations in integrating the areas of risk, quality, safety and service in order to more clearly focus on the patient's experience. Although one hospital or care center will have deep expertise in their line of care and its unique challenges, often consultants are necessary to identify and complex issues which lay behind day-to-day operations. Experience horizontally, or across many care centers, has a great value for all operations seeking patient safety consulting. Often, quality can conflict with efficiency when workplace roles do not allow for employees to address chronic issues in patient care quality, but a consultant may be able to gather these individual observations into a cohesive solution.